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The JCI Designer Philosophy
Many purchased or in-house training programs are just outlines or lists of objectives. However, a shortened design may not provide the trainer with enough information. Only the very talented, highly knowledgeable trainers can succeed with brief outlines. Using a detailed trainer’s guide increases the chances of success with a greater variety of trainers.
Although the trainer’s guide should be detailed, it need not be an annotated book. A game, for example, does not need to include all of the research and background information.
The writer needs to provide the presenter with enough information to be able to give the one-hour or the five-day presentation without overwhelming the presenter. It may be helpful to include some background information to help the presenter to answer questions.
If the presenter is inexperienced, he can obtain background information through reference sources or through a summary of the researcher’s findings.
Writing the design in the form of a script has many benefits. Not only does a script enable the person without in-depth subject knowledge to conduct training, it also promotes trainers’ consistency and accountability. In other words, measurements of the training are valid and reliable, regardless of who does the training.
Trainers will of course use their own words, gestures, and personal examples, but the detailed training guide will help to keep them on track.
Clear and well-written handouts and overhead slides also contribute to learning and retention.
Training materials help to make presenters accountable. A script of what the trainer should do and say clearly sets expectations and performance standards. The written design itself can serve as a checklist for the presenter’s supervisor to ensure that the presenter covers all points, discussions, and activities.
The trainer’s guide, though detailed, still leaves room to customize the program.
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